Author:	GregKmethy MartonKiss
Last Updated:	2012-04-25
ArchiCAD versions	• ArchiCAD 15 • ArchiCAD 14 • ArchiCAD 13
Platform:	• Mac OS X • Windows
Audience:	• newcomers • average users • power users • CAD managers

Contents

Remote Key Upgrade
1. Requirements
2. Process
Troubleshooting
Reporting Errors
1. Using Windows with IE:
2. Using MAC OSX + Safari:

Remote Key Upgrade

$/!\$ Important Information for Mac OSX Lion Users about Key Upgrade

On Mac OSX Lion 10.7 "The Keyplug Driver Must be updated" message may appear when visiting our upgrade site even if the drivers are installed correctly.
For more details see: Bugs/KeyUpgradeProblemOnLion

WIBU hardware protection keys (WibuKey and CodeMeter) for ArchiCAD can be remotely programmed via https://upgrade.graphisoft.com . If you have recently purchased ArchiCAD, you will receive an empty keyplug (either a plastic teal-colored key called WibuKey or a metal key called CodeMeter) that you need to "load" through the upgrade site. If you are an ArchiCAD subscriber, software upgrades are automatically enabled for your key as they are available. You need to use the same site to upgrade your key.

Upgrades managed through upgrade.graphisoft.com include ArchiCAD, MEP Modeler, EcoDesigner, Virtual Building Explorer and license borrowing products. If you have more than one Graphisoft products attached to your key, you will need to upgrade each of them one by one.

If you are transferring your licenses from WibuKey to CodeMeter, please download this PDF that will take you through the process.

Requirements

To use the upgrade site, you need:

a key that is eligible for upgrade
internet connection
a compatible WibuKey or CodeMeter driver installed (use the ArchiCAD install DVD to install the correct drivers. The drivers from wibu.com may not be compatible with the upgrade site)
On Windows, Internet Explorer (other browsers are not supported)
On Mac, Safari (other browsers are not supported)
up-to-date Java environment (make sure operating system updates are installed)

Process

Install the WibuKey or CodeMeter driver from the ArchiCAD install DVD. Always use the latest driver from the install DVD or Graphisoft's WIBU download page. Do not use the drivers from wibu.com. Make sure the keyplug is NOT attached while you are installing the driver.
Reboot your computer.
Plug the hardware key into your computer. Make sure only one keyplug is attached at a time.
Make sure ArchiCAD is not running. If you are upgrading a NET key, make sure that no one is using ArchiCAD licenses from that key.
Launch Internet Explorer (on PC) or Safari (on Mac). Note that other browsers are not supported.
Visit https://upgrade.graphisoft.com - enable the Java applet when prompted.
Select the preferred language.
Click on the image of the key you have.
Select the key you would upgrade and click on check keyplug. (Products with 128-xxxxxxx format keyplug number are the license files of the soft borrowing. These cannot be managed here.)
In case your selected keyplug is empty, the recently purchased license will appear and be available for programming. Click Upgrade/Load Selected keyplug button at the bottom of the page.

In case your selected keyplug is already programmed, the current content and the content after this programming will appear on the page. Click Upgrade/Load Selected keyplug button at the bottom of the page.
Please confirm your choice by clicking OK in the upcoming windows.
After the confirmation, click Start Programming in the upcoming windows. Please don’t unplug the keyplug during the process.
As the last step, the programmed license will appear. Now you can unplug the keyplug.

Troubleshooting

The most common problems can be solved by:

using the right browser (Internet Explorer for PC and Safari for Mac)
installing or re-installing the proper drivers
updating your Java environment

"The Keyplug Driver Must be updated" Message is Displayed

For OSX Lion Users

There is a known issue with the key upgrade on Mac OS X Lion.
If upgrade.graphisoft.com shows an error message and 'Inactive Plug-in' text appears on the upper left corner of the site please consult this article for detailed troubleshooting steps: Bugs/KeyUpgradeProblemOnLion

In General

In other cases first please make sure your driver is installed correctly:

Make sure you use the latest driver from the ArchiCAD install DVD, or from http://www.graphisoft.com/support/archicad/downloads/WIBU.html
Remove the key while installing the driver
Reboot the system after installing the driver

If the driver is updated but you still get an error message, then:

Make sure Pop-Ups are allowed in the browser - the Block Pop-Up Windows option under the Safari menu should be unchecked
Allow the "java Applet" when you get prompted for it
When you get the "The Keyplug Driver Must be updated" error message, click "Close" then refresh the page

Note: On Mac OSX and Safari this error message may appear even if the drivers are installed correctly. Please try Firefox or Google Chrome.

Updating Java

The upgrade uses a Java applet. If you are experiencing problems with the site, please follow these steps:

In Control Panel/ Add-Remove programs check what Java versions are installed on your computer. There could be several different versions and upgrades installed.
Remove all Java versions and upgrades. Leave no Java component at all
Reboot your computer (don't skip this step!)
Install latest Java from: http://www.java.com/en/download/manual.jsp

This Keyplug is not valid for use

If you see this screen after selecting the type of key you have, then your key has been de-activated by Graphisoft. Contact your ArchiCAD Reseller.

CmStick/Wibukey Not Found

If you see this screen after selecting the type of key you have, then you have probably selected the wrong type (You have green WibuKey but clicked on CodeMeter). Hit 'back' in your browser until you get to the very first page (https://upgrade.graphisoft.com) then select the correct key.

ReferenceError: CodeMeterTrigger is not defined

You are probably trying to acces the site using and outdated version of Mozilla Firefox. Update your Firefox or use another browser.

This Keyplug is involved in the following Reconfiguration:ReconfigurationID. You must upgrade/load/delete/program the source Keyplug(s) to enable the programming for this Keyplug

You must first program the source Keyplug(s) to enable the programming for this Keyplug. If you have any questions about this, contact your local Distributor.

Unsupported product found on the Keyplug.

Check whether the proper protection key is connected containing Graphisoft licenses and not a different one. Also make sure, that not the CodeMeter soft license was selected. (128-xxxxxxx)

Programming content has changed. Please check the Keyplug again.

After closing this message, the site will refresh the data connected to this keyplug. Restart the programming process.

An error occurred during the process. Please contact your Distributor

After closing this message, the site will refresh the data connected to this keyplug. Restart the programming process. If it fails again, ensure that the appropriate driver is installed on your computer. If the driver is already installed, unplug all keyplugs, uninstall - reboot - install the driver again as described here.

Reporting Errors

If the above steps do not help, please contact your local ArchiCAD dealer, and send him a Java Console log that collects information about the problem and the details described in CodeMeter/ErrorReporting article if the problem related to CodeMeter protection.

To create a Java console log, follow this process:

Using Windows with IE:

Visit the https://upgrade.graphisoft.com <https://upgrade.graphisoft.com> site.
When you reach the upgrade site and the error come up, please set the Tools menu => Sun Java Console in your InternetExplorer. (Or you can right click on the ‘Java coffee cup’ displayed in the System Tray, and select ‘Open Console’.)

Please copy the content of the Java Console and send it to your local ArchiCAD dealer.

Using MAC OSX + Safari:

Go to Applications/Utilities/Java folder
Open the Java X.x Plugin Settings where X.x is the newest version of Java Plugin on your MAC
Check in the Use/Show Java console checkbox
Visit the https://upgrade.graphisoft.com <https://upgrade.graphisoft.com> site.