• Remote Key Upgrade

Remote Key Upgrade

WIBU hardware protection keys (WibuKey and CodeMeter) for ArchiCAD can be remotely programmed via https://upgrade.graphisoft.com . If you have recently purchased ArchiCAD, you will receive an empty keyplug (either a plastic teal-colored key called WibuKey or a metal key called CodeMeter) that you need to "load" through the upgrade site. If you are an ArchiCAD subscriber, software upgrades are automatically enabled for your key as they are available. You need to use the same site to upgrade your key.

Upgrades managed through upgrade.graphisoft.com include ArchiCAD, MEP Modeler, EcoDesigner, Virtual Building Explorer and license borrowing products. If you have more than one Graphisoft products attached to your key, you will need to upgrade each of them one by one.

If you are transferring your licenses from WibuKey to CodeMeter, please download this PDF that will take you through the process.

Requirements

To use the upgrade site, you need:

• a key that is eligible for upgrade
• internet connection

• a compatible WibuKey or CodeMeter driver installed (use the ArchiCAD install DVD to install the correct drivers. The drivers from wibu.com may not be compatible with the upgrade site)

• On Windows, Internet Explorer (other browsers are not supported)
• On Mac, Safari (other browsers are not supported)
• up-to-date Java environment (make sure operating system updates are installed)

Process

1. Install the WibuKey or CodeMeter driver from the ArchiCAD install DVD. Always use the latest driver from the install DVD or Graphisoft's WIBU download page. Do not use the drivers from wibu.com. Make sure the keyplug is NOT attached while you are installing the driver.

2. Reboot your computer.
3. Plug the hardware key into your computer. Make sure only one keyplug is attached at a time.
4. Make sure ArchiCAD is not running. If you are upgrading a NET key, make sure that no one is using ArchiCAD licenses from that key.
5. Launch Internet Explorer (on PC) or Safari (on Mac). Note that other browsers are not supported.

6. Visit https://upgrade.graphisoft.com (note: there is no www. in the address). Enable the Java applet when prompted.

7. Click on the image of the key you have.

   

8. The page will display the current contents of your keyplug. Click the Upgrade/Load Selected Keyplug button.

   

9. The next screen will show which product will be upgraded in this round. Hit Upgrade keyplug then OK in the next dialog.

10. If there are more products ready for upgrade, hit "Next Upgrade" in the following screen and repeat steps 8. and 9.

Troubleshooting

The most common problems can be solved by:

• using the right browser (Internet Explorer for PC and Safari for Mac)

• installing or re-installing the proper drivers

• updating your Java environment

Installing drivers

• Make sure you use the latest driver from the ArchiCAD install DVD, or from http://www.graphisoft.com/support/archicad/downloads/WIBU.html

• Remove key while installing driver
• Reboot system after installing driver

Updating Java

The upgrade uses a Java applet. If you are experiencing problems with the site, please follow these steps:

• In Control Panel/ Add-Remove programs check what Java versions are installed on your computer. There could be several different versions and upgrades installed.
• Remove all Java versions and upgrades. Leave no Java component at all
• Reboot your computer (don't skip this step!)

• Install latest Java from: http://www.java.com/en/download/manual.jsp

No upgrades for key

If you see this screen after clicking Upgrade/Load Selected Keyplug, then there are no upgrades available for your key. Double-check the contents of the key (go back to the previous page in our browser) and if you believe the key is not up-to-date, contact your ArchiCAD Reseller.

Wrong Product Code (A-23)

If you see this screen after clicking Upgrade/Load Selected Keyplug, then something went wrong with product ordering. You need to contact your local ArchiCAD Support Team.

This Keyplug is not valid for use

If you see this screen after selecting the type of key you have, then your key has been de-activated by Graphisoft. Contact your ArchiCAD Reseller.

CmStick Not Found, Error 201

If you see this screen after selecting the type of key you have, then you have probably selected the wrong type (You have green WibuKey but clicked on CodeMeter). Hit 'back' in your browser until you get to the very first page (https://upgrade.graphisoft.com) then select the correct key.

Reporting Errors

If the above steps do not help, please contact your local ArchiCAD dealer, and send him a Java Console log that collects information about the problem. To create a Java console log, follow this process:

Using Windows with IE:

1. Visit the https://upgrade.graphisoft.com <https://upgrade.graphisoft.com> site.

2. When you reach the upgrade site and the error come up, please set the Tools menu => Sun Java Console in your InternetExplorer. (Or you can right click on the ‘Java coffee cup’ displayed in the System Tray, and select ‘Open Console’.)

Please copy the content of the Java Console and send it to your local ArchiCAD dealer.

Using MAC OSX + Safari:

1. Go to Applications/Utilities/Java folder
2. Open the Java X.x Plugin Settings where X.x is the newest version of Java Plugin on your MAC
3. Check in the Use/Show Java console checkbox

4. Visit the https://upgrade.graphisoft.com <https://upgrade.graphisoft.com> site.

Please copy the content of the Java Console and send it to your local ArchiCAD dealer.

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